SHIPPING

SHIPPING POLICY AND GUIDELINES

All items in store take 3-5 business days to process. Please add processing time to your shipping estimate below.

Here is an estimate of the shipping times. Due to factors that often effect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Location

Estimated Shipping Time

United States - Shirts:

7-14 business days

United States - Other Products:

20-30 business days

International - Shirts:

13-20 business days

International - Other Products:

20-30 business days

 

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. We will not be able to change the shipping address upon dispatching your order. Courier and tracking details will be provided and we will do our best to assist you but consumers will be responsible for contacting the courier for amendments and failed attempted deliveries.

K-Generation is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions duties, taxes, and any other fees collected from the destination country.

K-Generation will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package.

K-Generation reserves the right to abandon the package(s) and will no be responsible for any refund.

 

Holiday Deadlines

Christmas and New Years

International: November 20th

Domestic: December 4th

Orders after deadlines, they are not guaranteed to arrive in time for Christmas.

 

FAQ

How much does it cost?

Shipping charge is $5.99 on all US orders and $10.99 for all international orders.

For giveaway items, the customer will be charged insured shipping & handling which varies depending on location.

 

Do we ship products internationally?

Yes, K-Generation serves as a global provider catering to customers across the world.

 

I've put down the wrong shipping info/size/variant order! What do I do?

Prevention is the best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process.

If you realize you have made an error, simply e-mail us at support@k-generation.com as soon as possible. We usually process items within 24 hours of you placing an order with us so any change request within this time will be accepted.

 

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.